pucuk Platform Privacy Notice
This page describes what we collect when you use pucuk and how we keep that data protected. We at pucuk take your privacy seriously — your personal information is encrypted, stored securely, and shared only with payment processors and regulators when required by law.
When you open an account at pucuk, we ask for your name, date of birth, phone number, email, and national ID details. This information is used only for identity verification (KYC), fraud prevention, and compliance with anti-money-laundering regulations. We do not sell your data to marketers or third-party advertisers.
This guide covers what data we collect, how we use it, who we share it with, and your rights regarding your information.
What Data We Collect at pucuk
We at pucuk collect data in two categories: account information and activity information. Account information includes your legal name, date of birth, phone number, email address, postal address, and national ID details (KTP, SIM, or passport number). We collect this during signup and verification.
Activity information includes your login history, deposits and withdrawals, game activity, betting history, and support interactions. We also collect technical data — your IP address, device type, browser version, and approximate location (based on IP geolocation). This technical data helps us detect fraud and ensure platform security.
How We Use Your Data
- Identity verification: We use your name, date of birth, and ID details to confirm you are who you claim to be and that you meet legal age requirements.
- Fraud prevention: We analyze your activity patterns to detect suspicious behavior — such as multiple accounts, unusual withdrawal requests, or access from restricted jurisdictions.
- Payment processing: We share your banking details with our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) only to complete deposits and withdrawals.
- Compliance: We retain records for seven years to comply with anti-money-laundering laws and respond to regulatory inquiries.
- Customer support: We use your contact information to respond to your questions and resolve account issues.
We Do Not Sell Your Data
We at pucuk do not sell, rent, or share your personal information with marketers, advertisers, or data brokers. Your data is used only for account management, fraud prevention, and legal compliance.
Data Security & Storage
We at pucuk encrypt all data in transit using HTTPS (Secure Sockets Layer). This means your information is scrambled as it travels between your device and our servers — no one can intercept it. We also encrypt data at rest using industry-standard encryption algorithms.
Our servers are located outside Indonesia in secure data centers with physical access controls, backup power, and fire suppression systems. We maintain regular backups of all data to prevent loss. Our infrastructure is monitored 24/7 for unauthorized access attempts.
We limit access to your data to pucuk employees who need it to do their jobs — such as our support team, fraud analysts, and compliance officers. All employees sign confidentiality agreements and receive training on data protection.
Third-Party Processors
We at pucuk share your data with third parties only when necessary. Our payment processors (local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) receive your banking details to process transactions. These companies have their own privacy policies and are responsible for protecting your data once they receive it.
We may also share data with law enforcement or regulators if compelled by lawful legal process — such as a court order or government subpoena. We will not disclose your information to third parties for any other reason without your explicit consent.
Your Rights & Data Requests
We at pucuk respect your rights regarding your personal data. Depending on your jurisdiction, you may have the right to access, correct, or request deletion of your data. To exercise these rights, contact our support team via the Help section in your account or email our privacy officer (contact details in our legal notice).
We will respond to data requests within 30 days. If you request deletion of your account, we will remove your personal data from our active systems within 30 days. However, we retain transaction records for seven years to comply with anti-money-laundering regulations — these records are kept separate from your personal profile and are not used for any other purpose.
Cookies & Tracking
We at pucuk use cookies to remember your login session and preferences. Cookies are small text files stored on your device. They allow you to stay logged into pucuk without re-entering your password on every page. You can disable cookies in your browser settings, but this may affect your ability to use pucuk.
We do not use cookies to track you across other websites. We do not sell cookie data to advertisers. Our cookies are used only for account management and fraud prevention.
We at pucuk operate transparently about data. Your information is protected, encrypted, and used only for the purposes you agreed to when you opened your account.
Data Retention & Account Closure
We at pucuk retain your account data for seven years after account closure. This retention period is required by anti-money-laundering laws and allows us to respond to regulatory inquiries and resolve disputes. After seven years, we delete your personal data from our systems.
If you close your account, your login credentials are deactivated immediately. You can no longer access pucuk. However, your transaction history and account records remain in our secure archive for the seven-year retention period. If you request account deletion before the retention period ends, we will anonymize your personal data (remove your name, ID details, and contact information) while keeping transaction records for compliance purposes.
Changes to This Privacy Notice
We at pucuk may update this privacy notice from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on our website. Your continued use of pucuk after changes are posted means you accept the updated privacy notice.
Related guides
Service availability
We at pucuk offer our gaming and sportsbook services only in jurisdictions where local law permits online gaming and wagering. We do not target, advertise to, or knowingly accept players from regions where such services are prohibited. By accessing pucuk, you acknowledge that you are physically located in, and a resident of, a jurisdiction where our services are legally available. We maintain compliance by monitoring transaction patterns and geographical data; if we detect access from a restricted region, we may suspend or close the account and return funds to the source payment method. We do not name specific jurisdictions as "legal" or "illegal" — instead, we operate transparently with applicable local regulators and are prepared to provide account records to law enforcement if lawfully requested. This is not a claim to hold any specific license or approval; rather, it is a statement of our operational policy to offer services only where applicable law permits. Our payment partners (DANA, OVO, QRIS, BCA, Mandiri, BRI, BNI) also enforce their own compliance requirements, and we work with them to ensure all transactions meet regulatory standards in their respective operating regions.
Account eligibility
To create and maintain an account at pucuk, you must meet the minimum age requirement set by the laws of your jurisdiction and our terms of service. We do not impose a uniform age rule across all users; instead, we comply with the applicable age of majority or the specific legal age for betting and gaming in your region. During account verification (KYC), we collect your date of birth and cross-check it against our system records. If your age does not meet the applicable requirement, we will decline your account application and not process any transactions. We also screen all new accounts against sanctions lists, known fraudsters, and self-imposed restrictions using third-party databases and watchlists. If you have previously self-imposed restrictions on gaming or are subject to court orders prohibiting your participation in betting activities, you must disclose this during signup; failure to do so may result in account closure and forfeiture of funds. Accounts are for personal use only; we do not permit commercial accounts, proxy accounts, or accounts created on behalf of minors or other individuals. We reserve the right to request additional documentation to verify your identity and source of funds at any time.
Local-law responsibility
Users are solely responsible for verifying that their access to and use of pucuk services comply with the laws and regulations of their own jurisdiction. We at pucuk provide our services in the expectation that our users operate within their local legal framework; however, we do not provide legal advice and cannot assess every user's specific circumstances or local regulations. If you are uncertain whether accessing pucuk is lawful where you reside, you should consult a qualified attorney in your jurisdiction before proceeding. Some regions prohibit online betting and gaming entirely; others permit it under specific conditions such as licensing to local operators only. Still others maintain no formal prohibition but impose significant taxation or banking barriers that effectively discourage participation. We cannot predict how regulators in your jurisdiction will treat your account or activity in the future. By using pucuk, you assume the legal risk of that access and agree to hold us harmless if your local authorities question or take issue with your participation. We will not defend your account on the basis of local law; such disputes are exclusively between you and your local jurisdiction. We recommend staying informed about regulatory changes in your area and consulting local legal resources if you have questions.
Data and privacy scope
When you create a pucuk account and use our services, we collect personal data including your legal name, date of birth, phone number, email address, national ID number or passport details, postal address, and banking information. This data is used exclusively for account verification (KYC), fraud prevention, tax reporting where applicable, customer support, and compliance with legal obligations. We encrypt all data in transit (via HTTPS) and at rest (using industry-standard encryption) to prevent unauthorized access. We do not sell or share your personal information with third parties for marketing or commercial purposes. However, we do share data with our payment processors (DANA, OVO, QRIS, BCA, Mandiri, BRI, BNI) to the extent necessary to complete transactions, and we may disclose data to regulatory authorities or law enforcement if compelled by lawful legal process or court order. We retain account data for a minimum of seven years following account closure for compliance, audit, and dispute-resolution purposes. For a complete accounting of our data practices, please review our privacy policy, which is accessible via the footer link or available upon request from our support team. If you are subject to data protection laws in your jurisdiction, you may have rights to access, correct, or request deletion of your data; contact us with your request and we will respond in accordance with applicable law.
Contact for legal inquiries
If you have questions about pucuk's legal status, compliance practices, or how local law applies to your use of our services, you may contact our legal team via the support form on our website. Select "Legal Inquiry" or "Compliance Question" from the category dropdown and provide a detailed description of your question. We aim to respond to legal inquiries within seven business days; during major holiday periods (such as Idul Fitri, Idul Adha, or Imlek), response times may extend to ten business days. For urgent matters, you may email our compliance officer directly; the email address is provided in our legal notice, which is accessible via the footer. Please note that we cannot provide personal legal advice and recommend consulting a qualified attorney in your jurisdiction if you require specific guidance about the law applying to your situation. If you are a regulator, government agency, or law enforcement officer, please use the official contact channels specified in our legal notice to reach our compliance and legal departments. All legal inquiries are handled confidentially, and we maintain secure logs of legal correspondence for audit and regulatory purposes. We are committed to cooperating with legitimate regulatory inquiries and maintaining transparent communication with authorities in supported jurisdictions.